Privacy Policy

Signal Swap ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our website and services (collectively, the "Service"). It also describes your privacy rights under Canadian law.

By accessing or using our Service, you signify your understanding of and agreement to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Service.

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. The types of information we collect include:

a) Information You Provide to Us:

• Account Information: When you register, we collect your name, email address, and password to create and manage your account.
• Brokerage API Credentials: To use our Service, you must provide API keys (and secrets, if applicable) for your third-party brokerage accounts. We need this to connect your account and execute trades on your behalf. This information is encrypted at rest and handled with extreme care.
• Payment Information: For paid subscriptions, we collect payment details such as your credit card number. This information is securely processed by our third-party payment processor (Stripe). We do not store your full credit card details on our servers.
• Communications: If you contact us for support or other inquiries, we will collect the information contained in your communications.

b) Information We Collect Automatically:

• Log and Usage Data: Our servers automatically record information when you use the Service, such as your IP address, browser type, operating system, access times, and the actions you take within the application. We use this to monitor for security threats, improve the Service, and for analytics.
• Cookies and Similar Technologies: We use cookies to operate and administer our site, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser that allows our site to remember information about your preferences. You can control the use of cookies at the individual browser level.

We use your personal information for the following purposes:

• To provide, maintain, and improve the Service, including creating your account, connecting to your brokerage, processing trades, and handling billing.
• To communicate with you, including sending service-related notifications, responding to your inquiries, and providing customer support.
• To monitor and analyze usage and trends to enhance the security, stability, and functionality of our Service.
• To process transactions and send you related information, such as confirmations and invoices.
• To enforce our Terms of Service and to comply with our legal obligations.

We do not sell your personal information. We may share your information only in the following limited circumstances:

Third-Party Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, such as payment processing (Stripe), cloud hosting (Google Cloud), and analytics. These providers are given access to your information only as is reasonably necessary to provide their services and are contractually obligated to protect it.

To Your Brokerage: The core function of our Service involves transmitting trade orders, which include your API keys and trade details, to the brokerage firm you have designated.

Legal Requirements and Safety: We may disclose your information if we believe it's necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect our rights or property.

Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you before your personal information becomes subject to a different privacy policy.

Security: We implement robust administrative, technical, and physical security measures to protect your information. This includes encryption of sensitive data like API secrets both in transit (using TLS) and at rest. However, no system is perfectly secure, and we cannot guarantee the absolute security of your information.

Retention: We retain your personal information for as long as you have an account with us or as long as necessary to fulfill the purposes outlined in this policy. We may also retain information for a longer period as required by law, for dispute resolution, or to enforce our agreements.

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your province, or country where the data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

In accordance with Canadian privacy law, you have the following rights:

Right to Access: You have the right to request access to the personal information we hold about you. You can review and update much of this information directly within your account settings.

Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we have about you.

Right to Withdraw Consent: You may withdraw your consent to our collection, use, and disclosure of personal information at any time, subject to legal or contractual restrictions and reasonable notice. Note that withdrawing consent may affect your ability to use the Service. Deleting your account is the most direct way to withdraw consent.

To exercise any of these rights, please contact our Privacy Officer at the email address provided below.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and, where appropriate, by other means such as email. We encourage you to review this policy periodically.

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our designated Privacy Officer at: support@developerbox.ca.